Clients reviews about Abbey House Mortgages

We found our dream home in Jan 25 and after many failed attempts at a mortgage and getting our hopes up with several different other mortgage advisors, Cheryl came to our rescue in May 25 and landed us a mortgage that we started to feel was impossible and we are so grateful to her and her team for getting us on the property ladder! She managed to organise everything for me within a matter of a week or so, we were clinging on to the house in hopes something would finally pull through and Cheryl pulled it out the bag when nobody else could ! We have now been in our home 6 months today and still absoutley love it and feel lucky and grateful that we finally have our own home and it's thanks to Cheryl and her team that made this possible and we are forever grateful thankyou so much xx ~ Samantha E

100% recommend! Cheryl helped us buy our first home after never believing we'd ever own a home, after speaking to a couple of other advisors we were told we wernt ready and needed to do alot of work on our credit scores or save a lot more deposit. Speaking to cheryl for the first time we were just wanting to know what position we'd be in and what we'd need to do to prepare she told us to go for it, alot sooner than we expected! We found our home and our sale took 4 months to go through, ive lost count on how many times I rang Cheryl worrying but she reassured me every time and everything went through smoothly! Will always appreciate everything shes done for us, and will speak again when our remortgage is due! Thanks again X ~ Rochelle M

Further Advance Abbey house mortgages was recommended to me via word of mouth, and I am so glad it was! Cheryl has been amazing! We wanted to raise some money on our house to finish projects, but did not want to lengthen our current term on my current mortgage and didn’t want my monthly payments to increase loads. Cheryl source a few different options for us to look at, she was kind and patient when answering my question. She did not push for me to make a quick decision. Deciding to have a further advance can be confusing but Cheryl explained everything clearly and honestly. I would highly recommend Abbey House and I will definitely be doing my remortgage with Cheryl and any critical illness/income protection cover via her also. She definitely has the customers best interests at the heart of everything she does. ~ Lorna R

We were daunted about extending and increasing our mortgage in our older years so that we could future proof our house for our old age. Cheryl made the whole process very easy for us and explained things verbally in great detail, following this up with written advice. Once we’d made our mortgage choice, it was all plain sailing and was completed in a short space of time. Cheryl didn’t earn anything from us for arranging our mortgage, however, but despite this, she gave us a first class professional service. For anyone who is reading this review and needing mortgage advice, don’t look anywhere else as Cheryl knows her stuff! Her communication skills are amazing, nothing is too much trouble and she’s a lovely person too. Thank you, Cheryl! ~ Teresa H

I would highly recommend Abbey House mortgages for support, help and guidance on anything to do with new mortgages, remortgage or changes to fixed rates. Professional and very knowledgeable in this complicated field! I needed help when fixed rate came to an end and Cheryl researched, talked me through the mind field of options that are available. Found the rate that worked for me at first but it didn’t end there. She was constantly checking as the rates changed this last 6 months to make sure right up to the last minute that I had the perfect deal for me. Did all the complicated work but the support I received throughout made what can be very confusing easy for me to understand and help with the paperwork. Kept me up to date every step of the way. Definitely 5 stars for the ‘behind the scenes’ hard work that you don’t get to see. ~ Sherrien G

We had a fantastic experience with Cheryl at Abby House Mortgages. From start to finish, she made the whole mortgage process feel straightforward and stress-free. She found us a great mortgage deal, kept us updated every step of the way, and was always quick to answer any questions we had. Her knowledge and professionalism gave us real confidence throughout the process, and nothing ever felt like too much trouble. We really appreciated how responsive and approachable she was. We wouldn’t hesitate to recommend Cheryl and Abby House Mortgages to anyone looking for expert mortgage advice and excellent customer service. Thank you again for all your help! ~ Jake M

I cannot recommend Cheryl at Abbey House Mortgages highly enough. Going through a divorce was one of the most emotionally and financially challenging periods of my life. From our very first conversation, Cheryl showed genuine compassion and understanding. She didn’t just focus on the numbers, she took the time to listen, to reassure, and to guide me through every step of the mortgage process with patience and clarity. Thanks to Cheryl’s dedication and expert knowledge, I was able to secure a mortgage that gave me the stability and independence I needed. What could have been a stressful and overwhelming experience became one of empowerment and hope. ~ Karen P

5 stars really isn’t enough! I genuinely couldn’t have got through the process without Cheryl. I was in a really difficult situation having to sell my home, and she supported me every step of the way with constant reassurance and advice, especially during the times I felt unsure. Everything was explained so clearly, making sure I fully understood each stage of the process, and she worked incredibly hard to make sure I got the best possible outcome in every way. Professional, supportive, patient and always there when I needed help. I can’t recommend her highly enough — thank you so much for everything! ⭐️ ~ becca d

Received great support and professional advice from Cheryl from start to finish. Competitive mortgage rates provided, with all conditions explained in simple terms. The support extended to Abbey House dealing with estate agents/ solicitors and advice on home surveys. I was kept informed on a weekly basis on how the buying process was progressing and even had my mortgage offer decreased during the process due to change in interest rates. Overall I was really impressed with the level of support and guidance provided and would highly recommend Abbey House to anyone wanting a stress free move. ~ Jane B

From our first meeting regarding mortgage options to the last minute dramas of the actual house move Cheryl was absolutely fantastic throughout. She was always available, helping and supporting at every stage and was so much more than a mortgage advisor. As well as sorting our mortgage, Cheryl helped us with arranging our survey, building and contents insurance, life cover and more. And when our move almost fell through the day prior to the completion date it was Cheryl who rescued the situation while our solicitor was nowhere to be seen. Thanks for everything Cheryl - you’re a star. ~ Craig R

We had been looking for a house for 2 months without moving forward. We had found a house we loved and thanks to Cheryl we had managed to get an offer in within 48 hours of viewing. After hearing so many horror stories of house buying, our experience seems like an absolute dream. Cheryl has made our ‘first time buyers’ experience move so smoothly we could not thank her enough. Cheryl’s attention to detail is beyond anything we expected and the support she offers is invaluable. Abbey house mortgages is definitely our go to now, setting the standard very high for a mortgage advisor. ~ Lottie F

Cheryl recently arranged our remortgage. This is our second time using Cheryl and the service was exceptional again. She researched all the options, added her recommendation and confirmed everything in writing. As we had chosen a product way in advance of our remortgage date, Cheryl kept an eye on the market throughout, with a view to swapping if a better rate became available. She was available for any and all questions and just really helped make the whole process smoother. Thank you so much, Cheryl, see you in another 2 years' time :-) ~ Anna D

We had the absolute pleasure of working with Cheryl as our mortgage adviser, and I honestly can’t recommend her highly enough. From the very beginning, Cheryl went above and beyond to support us through every step of the process. She was always available to answer our questions (no matter how small!), explained everything clearly, and made what can be a really stressful experience feel so much more manageable. Her knowledge and expertise were evident throughout, but what really stood out was how much she genuinely cared. She took the time to understand our situation, worked incredibly hard to find us the best possible deal, and kept us updated every step of the way. Nothing ever felt like too much trouble, and her reassurance and dedication made such a difference. We truly felt like we were in safe hands from start to finish. If you’re looking for a mortgage adviser who is professional, reliable, and genuinely goes the extra mile, Cheryl is the one. We’re so grateful for everything she’s done for us! ~ Becky S

Before we started working with Cheryl we were a bit daunted by the prospect of buying our first house, however she made the entire process easy and straightforward from the very first meeting. Extremley prompt and communicative, she was able to answer all of our questions, put us at ease and helped guide us through every step of buying our first home. She found us the best mortage for our circumstances and truly went above and beyond her role as a mortgage broker replying to emails out of working hours, making offers and dealing with estate agents on our behalf, negotiating prices for us, sourcing insurance quotes for us, handling contractors for work on the property, putting us in touch with utility providers and even responding to us when she was on holiday! And much of the work Cheryl did for us happened after she had already recieved her fee. Now the purchase has been completed, we honestly don't know how we would have coped without Cheryl. We'd recommend her services to anyone. Thank you Cheryl! ~ Luke V

Cheryl was amazing throughout the whole purchasing process. She made it all smooth and easy, she was also updating us every week and helped us getting better mortgage interest rates which saved us quite a lot of money in the long run. Always very professional and happy to answer all questions from newbies to the market. I definitely recommend working with her on your dream house purchase and anything else she offers! It was a pleasure! Thank you Cheryl! 💜 ~ Małgorzata M

Finally a homeowner after all these years 🏠 🛖. The effort put in and support we had from Cheryl Spittle - Mortgages was unprecedented. The care and concern in dealing with us and the tenacity in dealing with issues along the way, which we were not experts at in the slightest, was above and beyond what ive ever experienced in life. Thank-you from the bottom of our hearts. Myself and Stasia Thomas couldn't have done this without you. 🏠👏♥️👍🏻. ~ Graham T

Cheryl was absolutely brilliant in helping us during the mortgage application process. As first time buyers, we were a little unsure how the whole process worked and Cheryl was absolutely brilliant at explaining and supporting us through every step! The process all felt so easy and that was all thanks to the help of Cheryl! We would absolutely recommend Cheryl to anyone looking for help with the house buying process! ~ Jadee x

Cheryl was an amazing broker. Guided us through our first purchase, happy to answer any and all daft questions we had. Really championed stuff on our behalf, putting challenges to our solicitors and chasing up on the best rates possible for our mortgage. We couldn't have asked for a best person in our corner fighting on our behalf to get our offer turned into a completed purchase within four months! ~ Matt M

I used Abbey House Mortages when I came to buy my first property. Cheryl made everything super easy and helped me understand exactly what I was doing and how it was going to effect me going forward. Cheryl is very paitent and friendly, also had no problems answering all of my many questions. I will continue to use Cheryl for anything else related to mortages and have already recomended Abbey House Mortages to my family and friends! ~ Owen-Reece T

Cheryl is fantastic at what she does, she’s very thorough and makes sure she’s exhausted all options, she’s patient and takes the time to answer any questions in detail, and she never makes you feel like you’re asking too much. She’s also very knowledgeable about the general buying process and is a great support. Plus she’s just lovely! I highly recommend letting Cheryl help you with your next mortgage. ~ Sam a

If you have any questions or are thinking about a new mortgage then contact Cheryl at Abbey House Mortgages. She is professional, understanding and extremely efficient. I highly recommend her outstanding customer service and had confidence in the information she was providing. Mortgages are going up but Cheryl Spittle went the extra mile in not only discussing the now situation but to also think about what can happens in the future. ⭐️⭐️⭐️⭐️ ~ Mark H

Cheryl is the best mortgage advisor I have worked with. She goes above and beyond her role and knows exactly how to advice on the buying process making it feel like a less of a stressful situation. I had hiccups in my mortgage lender and she manged to find me a good deal else where. Thank you so much for all your advice and support on getting me my house x ~ Kirsty W

Cheryl has been extremely helpful and professional but also personable and caring. I had no idea what to do or even where to start when I was looking for a mortgage. Cheryl listened and gave me excellent advice which got me the best outcome. I would definitely recommend her to anyone who needs advice or help and I have already recommend her to a couple of friends. Thank you Cheryl. ~ Nicola S

Absolutely amazing! Cheryl’s support throughout the whole remortgage process was second to none, we literally hardly had to lift a finger, actively finding us the best deal all the way to the end, helping us free up funds for debt consolidation leaving us much better off financially. On top of all that a wonderful human being showing compassion and no judgment. Highly recommended. ~ Emma W

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